USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!
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The Water Cooler
USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!
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Administrators, you want to make this site better?? Here are a few things that will help tremendously. 1. There are already over 5000 threads/discussions and probably about 5 x's that many posts. No o
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Forums » Baking Forums » The Water Cooler » USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

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USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/12/2010 9:16 PM EDT
Posts: 319
First: 11/6/2008
Last: 8/7/2013
Administrators, you want to make this site better?? Here are a few things that will help tremendously.

1. There are already over 5000 threads/discussions and probably about 5 x's that many posts. No one has that much time on their hands to go thru them. Clean it up! Get rid of most of them. Most of them are only opened or posted strictly for the brownie points. And, as long as you give brownie points for posting on the forums or opening a new thread/discussion, the boards will be packed with posts that are strictly for points. Take those two methods of earning points off and add two different ones.

2. Baking videos from Nestle's do NOT belong on UTube! They belong on the site. I do my best to stay away from that place because it is a hotbed for computer viruses! And, I noticed at some point, on some page I hit accidentally, that Nestle's releases themselves from all liability tied to the sites. So, who will pay for me a new computer?

3. Shared Stories: Why do we need 6 seperate topics when 5 of them are the very same thing with a different title? You ask for "triumphs & disasters", that is a story. "What you have passed down", that is a story. "Share a heartwarming tale", another story. "Tell you favorite kitchen story", self explanatory! Funniest Baking Story "Give us a chuckle", another story!! Why not "Share your stories & memories" and then the "Holiday Stories"? We are having enough problems navigating, don't make a blasted freeway of it.

4. Topics need updated info beside/under each one showing that new threads/discussions & posts have been added since a members last visit. It takes an average of over two hours now to try to go thru and find new posts. And frequently it will show a post was made a few minutes before then you look again and it is not showing anything for that post. Go to the post and it isn't there either.

5. Once you open a topic, the threads/discussions need something to the left of them that allows us to know there are new posts in that thread/discussion since our last visit. I know there is a funky brown star over to the right sometimes but, that thing doesn't work right. And, put the newest posts to each thread/discussion at the top!! Some are, some are not. Very inconsistent. Also, is there a 4-line limit to posts? I have noticed some that are being cut off at 4 lines. Is that because of the amt. of space being used? If so, see item 1 for a solution.

6. Private Messaging: Where is it? Don't put it just anywhere on the site. It needs to be witht he forums and don't forget to fix it so we know we have a private message!

7. Swapped recipes. No more robotic answers about them. Facts please. I have lost over 100 from my recipe box. I have severe reservations regarding ever getting them back as do most of the other members.

8. Don't ask us to list our user names next to our real names!! Too many of us had our locations listed on the old boards since we went by user names. Ever heard of ID theft? I am very familiar with it.

9. Fix the user accounts updates. I can't update at all.

Just a few suggestions to fix this. But truthfully, I think there are too many wrongs and not enough rights to ever have it work correctly. Patching it over and over only makes it harder on the users. Why not shut the site down until the issues are corrected? Then send out emails letting the users know it is back up and functioning as it should? We are really getting frustrated with the site and the run a round.

Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/12/2010 10:27 PM EDT
Posts: 1400
First: 8/9/2008
Last: 6/2/2013
I agree with everything you said.  I mentioned to them that I had saved a recipe to my recipe box and it did not show up there.  It also said that my last save of a recipe was January, 2009, which is NOT  true.  I lost all the recipes from that time.  Does not make me very happy.

They should post something to tell you how to navigate the site or as you said, shut down, get the bugs out and bring it back up and keep it similar to the way it was before. 

Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/13/2010 12:08 AM EDT
Posts: 319
First: 11/6/2008
Last: 8/7/2013
when I clicked on the water cooler topic a few min. ago, there were completely different threads/discussions at the top of this list and different posting times. I read the post I was looking for and clicked my back arrow and the following is what showed up. Totally different. Check out the posts and times. I quickly copied the top 7 threads/times/etc. and pasted them on my notepad. I then clicked on "Is anyone pleased with the new web site?", read the newest post from Harriet G and clicked my back arrow again. Look at the 6 items posted below the line I have put in. That is how the times/posts/etc. are fluctuating in only about 2-3 minutes. We can't tell what is new or old when it does this.


Share your screen name from the old site                 VeryBestBaking _        26             22 hours ago by delia c

Is anyone pleased with the new web site?                   Ruth Ann L               69          5 minutes ago by HARRIET G

How are you at math?                                              FRAN M                      7           5 minutes ago by Marie F

Prayer Request...                                                    Pam E                      17            1 hour ago by CAROL B
   
USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!Cam K           1           1 hour ago by Cam K
   
Complimentary Coupons                                          CAROL B                    4           2 hours ago by CAROL B

The Weather                                                            Pam E                    15           3 hours ago by Susan
-----------------------------------------------------------------------------------  --------------------------------
2-3 minutes after the top items were copied I got the following.

Share your screen name from the old site                    VeryBestBaking _    26        23 hours ago by delia c
   
USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!! Cam K          2           1 hour ago by Marie F
   
Is anyone pleased with the new web site?                     Ruth Ann L             69           1 hour ago by HARRIET G
   
How are you at math?                                                FRAN M                    7           1 hour ago by Marie F
   
Prayer Request...                                                      Pam E                    17           2 hours ago by CAROL B
   
Complimentary Coupons                                           CAROL B                  4              3 hours ago by CAROL B

Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/13/2010 6:21 AM EDT
Posts: 3927
First: 9/5/2010
Last: 4/19/2014
Please stop using capital letters. If you are having trouble like the rest of us Why are you Yelling about it. Yelling does not help solve the problem.

Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/13/2010 9:15 AM EDT
Posts: 299
First: 10/8/2010
Last: 4/29/2011
In Response to USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!:
Administrators, you want to make this site better?? Here are a few things that will help tremendously. 1. There are already over 5000 threads/discussions and probably about 5 x's that many posts. No one has that much time on their hands to go thru them. Clean it up! Get rid of most of them. Most of them are only opened or posted strictly for the brownie points. And, as long as you give brownie points for posting on the forums or opening a new thread/discussion, the boards will be packed with posts that are strictly for points. Take those two methods of earning points off and add two different ones. 2. Baking videos from Nestle's do NOT belong on UTube! They belong on the site. I do my best to stay away from that place because it is a hotbed for computer viruses! And, I noticed at some point, on some page I hit accidentally, that Nestle's releases themselves from all liability tied to the sites. So, who will pay for me a new computer? 3. Shared Stories: Why do we need 6 seperate topics when 5 of them are the very same thing with a different title? You ask for "triumphs & disasters", that is a story. "What you have passed down", that is a story. "Share a heartwarming tale", another story. "Tell you favorite kitchen story", self explanatory! Funniest Baking Story "Give us a chuckle", another story!! Why not "Share your stories & memories" and then the "Holiday Stories"? We are having enough problems navigating, don't make a blasted freeway of it. 4. Topics need updated info beside/under each one showing that new threads/discussions & posts have been added since a members last visit. It takes an average of over two hours now to try to go thru and find new posts. And frequently it will show a post was made a few minutes before then you look again and it is not showing anything for that post. Go to the post and it isn't there either. 5. Once you open a topic, the threads/discussions need something to the left of them that allows us to know there are new posts in that thread/discussion since our last visit. I know there is a funky brown star over to the right sometimes but, that thing doesn't work right. And, put the newest posts to each thread/discussion at the top!! Some are, some are not. Very inconsistent. Also, is there a 4-line limit to posts? I have noticed some that are being cut off at 4 lines. Is that because of the amt. of space being used? If so, see item 1 for a solution. 6. Private Messaging: Where is it? Don't put it just anywhere on the site. It needs to be witht he forums and don't forget to fix it so we know we have a private message! 7. Swapped recipes. No more robotic answers about them. Facts please. I have lost over 100 from my recipe box. I have severe reservations regarding ever getting them back as do most of the other members. 8. Don't ask us to list our user names next to our real names!! Too many of us had our locations listed on the old boards since we went by user names. Ever heard of ID theft? I am very familiar with it. 9. Fix the user accounts updates. I can't update at all. Just a few suggestions to fix this. But truthfully, I think there are too many wrongs and not enough rights to ever have it work correctly. Patching it over and over only makes it harder on the users. Why not shut the site down until the issues are corrected? Then send out emails letting the users know it is back up and functioning as it should? We are really getting frustrated with the site and the run a round.
Posted by Cam K


Cam:

Thank you for taking the time to outline your feedback and giving us the opportunity to respond.

1. We agree that a lot of the posts can be consolidated, but we do not want to move/remove any posts from our users.  What we can do is remove the incentive to start new posts by changing the Brownie Points structure.
2. We will investigate your concerns on YouTube.
3. We understand the transition for the stories is difficult, but once users become familiar with the new structure, we think you'll see a lot more stories to read and comment on.
4. The post updater is a feature that is affected by the larger technical glitch that is causing several parts of our site not to work correctly.  You should be seeing this information soon.
5. The new post feature will also work correctly once the larger technical issue is fixed.
6. Private messaging is coming back soon and we'll make sure you can find it easily.
7. Swapped Recipes will be back soon; there were many to move to the new site and it takes some time.  We will make a sitewide announcement once they return.
8. Any user that had their location listed can delete the user name post if they would like.  We are also working to give you the ability to use your old user name instead of your first name.
9. We are working hard to address the account issue and it will be fixed this week. 

We realize you've been through a lot with the new site and we are working to earn your loyalty back.  The site just isn't working as it should and we are working to restore its foundation. 

Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/13/2010 9:17 AM EDT
Posts: 299
First: 10/8/2010
Last: 4/29/2011
In Response to Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!:
I agree with everything you said.  I mentioned to them that I had saved a recipe to my recipe box and it did not show up there.  It also said that my last save of a recipe was January, 2009, which is NOT  true.  I lost all the recipes from that time.  Does not make me very happy. They should post something to tell you how to navigate the site or as you said, shut down, get the bugs out and bring it back up and keep it similar to the way it was before. 
Posted by Marie F


Marie:

We are working to get detailed information up this week and your recipe box contents should return as well.

We apologize for the frustration these technical issues are causing to you and our other VBBers; we hope once the new site is working as it should you will be happy to continue to spend your time here.

Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/13/2010 2:55 PM EDT
Posts: 50
First: 9/20/2008
Last: 7/22/2011
In Response to Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!:
Please stop using capital letters. If you are having trouble like the rest of us Why are you Yelling about it. Yelling does not help solve the problem.
Posted by Maxine M





First of all...if I want to use caps...I will.

Second... if the font color WASN'T light gray or light blue it sure would be easier to read.
Some of us don't have that great of vision, even using strong readers. Using Caps makes it easier to read.
If the font was black like it should be, it would make life easier for many of us.
Making the font size larger on my screen still doesn't make a difference trying to read it, with such a light color font.

Third... just be glad your vision is good & you are able to read the posts on here.
Some of us aren't that lucky.


CAM.... you hit the nail on the head. I totally agree with you 100%.

Shut down the blasted site until you correct all & everything that is wrong with it.
Nestle has all of our email address's... Email us when your up & running.
Plus you can stop wasting valuable time answering all the same questions over & over & over again, and just get everyone working on each problem & get 'er done.

Some of us have been around many years on VBB message board.
Thanks for listening...

Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/15/2010 9:02 PM EDT
Posts: 1457
First: 10/19/2009
Last: 2/11/2012

The forums (threads) need to be cleaned because the VBB members for some reason seem to create new discussions on the same discussions...why.  If a discussion was created just use that one, why create another on the same topic!  That makes for confusion!

Yes there are issues that need to be addressed, but how about trying to participate in the discussions and make the site fun.  If you have complaints, make them but don't beat a dead horse.  You got to make the most out of it.

Also, keep in mind, if there is too much complaining, you certainly don't want Nestle to shut down the site.  That would ruin it for all!



Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/15/2010 9:25 PM EDT
Posts: 319
First: 11/6/2008
Last: 8/7/2013
New discussions on the same discussions are being added for brownie points.

Re: USERS, ADD YOUR TIPS TO FIX/MAKE THIS SITE BETTER HERE!!

posted at 10/16/2010 8:40 AM EDT
Posts: 1457
First: 10/19/2009
Last: 2/11/2012
Cam K...

I am sure there are other ways to build the brownie points then making new discussions on the same discussion.  What a confusion and mess!  All that slows down they system!  I think it needs to be cleaned daily and the points go to the person with the discussion idea and the others NO POINTS ALLOWED!!  Everyone wants to complain about the system being slow and being booted off the system, well doing that does not help the situation.
 

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