GRANA here;It seems that pharmacies do not know how to deal w/ the PART D ( drugs) plan coverage.Each NEW/ORIGINAL &REFILL l brings itrs own troubles( at most pharmacies)Problems range from orders not being ready after we recieve a call telling us that they are ready and walking over there & then having to wait another halfhour tiltheyactually are ready.They might be out of the item we need or they might be ou tof date/expired & useless ! COPAY amounts ari often mis-configured & attemps are made to overcharge Seniors on Medicare.These are some of the problems we have experienced:The TARGET pharmacy tried o charge my husband over $200 for his RXHe insisted they refigure the amount & agreed to pay the refigured amountof$15.50 ( CO-PAY) of$15.50& was paid and an expired & useless pkg wasgiven.He had to go back again. Hubby called his insurance company: there is no CO-PAY...The insurance ompany PAIDTHE IN FULL AMOUNT to thepharmacy, , the next day.Hubby went back w /proof of over/extra payment, in hope of getting his refund.He was told hat the local store could not issue a pharmacy refund..Forms needed to go to National hdqtrs Two weeks later, I called National's CUSTOMER CARE LINE & was told the regional mgr was in charge of the case ;I requestedsted A name & contact # & it was not known or the date refund check was issued( "but I KNOW IT WAS!). I verified that forms were illed out & approved & was told to 00wait patiently for another 2 weeks to recieve it...I called weekly & talked to CUSTOMER CARE MANAGERS & informed them of the impending small claims suit . I requested a letter stating that the refund had been aproved & was on its way.This was over a month after the approval & no letter could be sent( no proceedure in place) I was told that other ustomers are being more patient & understanding about the overcharge and having to wait for their refund.I replied that sincethis was a repeat & ongoing problem they should have a better proceedure in place to make things right; that WALMAT issued refund w/o our even knowing about the overcharge.I was told that if we aren't happy w/ their serive,we could/should takeOur RX business elsewhere.We did that; CVS had no problem in charging the correct amt.( ZERO) but it took ane xtra1/2 hour after being called to pick up his RX & walking over there for His item to actually be ready. Wamart also got the price right, but They are a LONG DRIVE & too far to walk to) = EXTRA COST to use their harmacy& the clerk did not remove the SECURITY TAG .......Hubby was stopped by SECURITY on his way out, treated Roughly & embarassed.He called the mailorder diabetes supply company ( AS SEEN ON TV) & immediately was assured the order was @ no CO-PAY OR OTHER charge & would arrivew/in ten days. We were offered the FREE diabetes RECIPE BOOK( as advertised)we were told it would be shipped right out & would arrrive w/in 10 days.Hubby's dr gave him gave him a ten day supply to tide him over.The pkg arrived right on time [ 9 days] ; complete w/ FREE RECIPE BOOK, as advertised. we were both"in shock" at something actually being done correctly & "as advertised"Service was pleasant & his HEARRING LOSS was dealt w/patiently.I guess there is stll hope for Amercan business; at last one U.S.company is doing things right.!
We don't take any RX medications, but I still hate having to deal with insurance companies. They never seem to get the billing on anything correct and it takes forever to get things adjusted. There is just too much "red tape". Of course, the worst part is that the insurance companies and the doctors, etc. don't talk to each other and I am always in the middle relaying information back and forth. I mean how am I supposed to know how the paperwork should be coded in the first place?
As a Very Best Baker, you can print coupons, chat in the Forums, plus rate, review and save recipes!
Remember me on this computer
Become a Very Best Baker to print coupons, share recipes and chat in the Forums.