What's new on Very Best Baking
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What's new on Very Best Baking
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Dear Very Best Baking- We know that the transition to the new site has been difficult at times. We apologize for the trouble you've been having with the site. Rest assured, we're working to fix all th
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Forums  »  Baking Forums  »  Ask Very Best Baking  »  What's new on Very Best Baking

What's new on Very Best Baking

posted at 10/18/2010 7:04 PM EDT
Posts: 299
First: 10/8/2010
Last: 4/29/2011
Dear Very Best Baking-

We know that the transition to the new site has been difficult at times. We apologize for the trouble you've been having with the site. Rest assured, we're working to fix all the problems you're seeing.

For a quick guide to what has changed and what we're working on, please read this article: http://www.verybestbaking.com/Articles/New-Very-Best-Baking.aspx

As we make more changes to the site, we'll update that article and keep you posted here in the forums.

Thanks for being a Very Best Baker!

Re: What's new on Very Best Baking

posted at 10/18/2010 7:32 PM EDT
Posts: 7292
First: 6/23/2010
Last: 4/17/2014
Thank you .. Smile  .. Rest assured that you have lots of patient members who are confident all will be well.


In Response to What's new on Very Best Baking:
Dear Very Best Baking- We know that the transition to the new site has been difficult at times. We apologize for the trouble you've been having with the site. Rest assured, we're working to fix all the problems you're seeing. For a quick guide to what has changed and what we're working on, please read this article:  http://www.verybestbaking.com/Articles/New-Very-Best-Baking.aspx As we make more changes to the site, we'll update that article and keep you posted here in the forums. Thanks for being a Very Best Baker!
Posted by VeryBestBaking _

Re: What's new on Very Best Baking

posted at 10/18/2010 9:22 PM EDT
Posts: 1457
First: 10/19/2009
Last: 2/11/2012

Thanks for the update!  I'm looking forward for the PM to come back!

Re: What's new on Very Best Baking

posted at 10/18/2010 9:38 PM EDT
Posts: 319
First: 11/6/2008
Last: 8/7/2013
Care to tell us how to find that page without having to come into the message boards and click on it? I looked at the site map and "articles" isn't listed. I have used the site map and I don't find it that  helpful. It only lists the heading which we find on each page already.

Re: What's new on Very Best Baking

posted at 10/20/2010 10:44 AM EDT
Posts: 299
First: 10/8/2010
Last: 4/29/2011
In Response to Re: What's new on Very Best Baking:
Care to tell us how to find that page without having to come into the message boards and click on it? I looked at the site map and "articles" isn't listed. I have used the site map and I don't find it that  helpful. It only lists the heading which we find on each page already.
Posted by Cam K


Cam:

The link to the article is throughout the site but most prominently on the homepage.  All articles can be found under "Resources" and are placed throughout the site to help more VBBers discover them.

Re: What's new on Very Best Baking

posted at 10/23/2010 8:36 PM EDT
Posts: 1457
First: 10/19/2009
Last: 2/11/2012

Can you please tell me the status on private messaging?  I miss that feature!

Thank you!

Re: What's new on Very Best Baking

posted at 10/23/2010 9:32 PM EDT
Posts: 416
First: 8/7/2008
Last: 1/17/2012
Thanks for the update. Appreciate it, staff.

Re: What's new on Very Best Baking

posted at 10/25/2010 12:57 PM EDT
Posts: 432
First: 2/2/2009
Last: 9/7/2012
I've never used PM on this site but glad that it is available if needed.

Re: What's new on Very Best Baking

posted at 10/29/2010 9:54 PM EDT
Posts: 1457
First: 10/19/2009
Last: 2/11/2012

Verybestbaking...

What is the status of private messaging coming back?  Also, you use to be able to see who was on and now that feature doesn't exist...are you going to bring that back too? 

Thank you!

Re: What's new on Very Best Baking

posted at 10/30/2010 12:11 AM EDT
Posts: 319
First: 11/6/2008
Last: 8/7/2013
SusieSew, do yo feel like you are barking in the wind when you ask a question? I sure do.

VBB, I thought the sign in was supposed to be fixed today!! It is nearly 11pm here and it didn't keep me signed in from a drop by a couple of hours ago. I also had to sign in over and over before it accepted it.

And I still need my blasted swapped recipes! I am so very grateful that I saved a couple from Christ Centered in my documents but, I need the ones from Sharon, Belle, Gino, Jeannine, Zappyturtles huge fudge file and the many others that were on and had great recipes. As for patience, I really do not have any for this site anymore.  I have had more system crashes trying to navigate it than I could have dreamed of. And not just signing me out, it literally knocks me back to my desktop page! I am constantly getting error messages.

I miss all of the ladies I have chatted with and exchanged recipes and tips with since 2005. But, I am so very tired of fighting with this site and trying to find stuff on it. It is not user friendly at all. And, you still have not changed the back ground colors on the message boards or the type. Along with the headache of trying to find stuff, I get a headache and eye strain trying to read it.

Please, give us some straight answers about when to expect a working forum instead of procrastinating.

Re: What's new on Very Best Baking

posted at 10/30/2010 6:53 AM EDT
Posts: 1101
First: 8/8/2008
Last: 11/28/2013
I do not understand why the Nestle company is taking so long to fix the website. They are a Swiss company and the Swiss are usually on top of everything. Is this a sign of the times?

Re: What's new on Very Best Baking

posted at 10/30/2010 9:20 AM EDT
Posts: 299
First: 10/8/2010
Last: 4/29/2011
In Response to Re: What's new on Very Best Baking:
Verybestbaking... What is the status of private messaging coming back?  Also, you use to be able to see who was on and now that feature doesn't exist...are you going to bring that back too?  Thank you!
Posted by Susan K


Susan:

Sorry for the delay in our reply!  If you need an immediate answer please feel free to use Live Chat when it is available.  Private Messaging is a feature that we are working to have "turned on" in the message board software.  This should've been done earlier and is taking longer than we (or you!) would like; we are working to get you an answer ASAP. 

Viewing others on the board is a feature we've noted that you love and are working to get that back as well.

Re: What's new on Very Best Baking

posted at 10/30/2010 9:34 AM EDT
Posts: 299
First: 10/8/2010
Last: 4/29/2011
In Response to Re: What's new on Very Best Baking:
SusieSew, do yo feel like you are barking in the wind when you ask a question? I sure do. VBB, I thought the sign in was supposed to be fixed today!! It is nearly 11pm here and it didn't keep me signed in from a drop by a couple of hours ago. I also had to sign in over and over before it accepted it. And I still need my blasted swapped recipes! I am so very grateful that I saved a couple from Christ Centered in my documents but, I need the ones from Sharon, Belle, Gino, Jeannine, Zappyturtles huge fudge file and the many others that were on and had great recipes. As for patience, I really do not have any for this site anymore.  I have had more system crashes trying to navigate it than I could have dreamed of. And not just signing me out, it literally knocks me back to my desktop page! I am constantly getting error messages. I miss all of the ladies I have chatted with and exchanged recipes and tips with since 2005. But, I am so very tired of fighting with this site and trying to find stuff on it. It is not user friendly at all. And, you still have not changed the back ground colors on the message boards or the type. Along with the headache of trying to find stuff, I get a headache and eye strain trying to read it. Please, give us some straight answers about when to expect a working forum instead of procrastinating.
Posted by Cam K


Cam:

We apologize if we haven't answered all your questions; we have a lot to answer for and we're sorry if it takes longer than it should to get back to you! 

The sign in issue "fix" is in place and you and other VBBers will be experiencing it over the next couple days with everyone fully "fixed" on Monday.  We are sorry that this isn't happening with the speed you deserve.

We are working to get your Swapped Recipes back to you and will certainly have them to you before Thanksgiving.  We can work with you offline as well if our timing doesn't work for your needs. 

Message board font should also have been fixed by now; we've just sent another urgent email to the vendor to get that corrected.

Can you share what internet browser you are using?  You should not be experiencing all those crashes!

Cam, we know we owe you and our other VBBers a lot for your investment in the site over the years and the trouble we have put you all through.  We are working on acknowledging that with something but first and foremost we want to fix the site for you!

Re: What's new on Very Best Baking

posted at 10/30/2010 5:54 PM EDT
Posts: 69
First: 12/21/2008
Last: 12/25/2013
All new changes need a little bit of adjustment. When we get used to the site--we'll be back to our old self again! I love it when we can select what type of recipe we are looking for.

Re: What's new on Very Best Baking

posted at 10/30/2010 6:55 PM EDT
Posts: 1819
First: 9/9/2008
Last: 4/16/2014
Thank you for the update.  It is heartening to know you're working on making our lives a bit easier.

Re: What's new on Very Best Baking

posted at 10/30/2010 9:41 PM EDT
Posts: 1457
First: 10/19/2009
Last: 2/11/2012
In Response to Re: What's new on Very Best Baking:
In Response to Re: What's new on Very Best Baking : Susan: Sorry for the delay in our reply!  If you need an immediate answer please feel free to use Live Chat when it is available.  Private Messaging is a feature that we are working to have "turned on" in the message board software.  This should've been done earlier and is taking longer than we (or you!) would like; we are working to get you an answer ASAP.  Viewing others on the board is a feature we've noted that you love and are working to get that back as well.
Posted by VeryBestBaking _


VeryBestBaking...

Thank you for responding to my questions...much appreciated!  I like this site but I do think there are too many discussions being started that are the same. I am looking forward to seeing my requests being brought back.  Keep up the good work!

Re: What's new on Very Best Baking

posted at 10/30/2010 10:54 PM EDT
Posts: 7292
First: 6/23/2010
Last: 4/17/2014
In Response to Re: What's new on Very Best Baking:
In Response to Re: What's new on Very Best Baking : VeryBestBaking... Thank you for responding to my questions...much appreciated!  I like this site but I do think there are too many discussions being started that are the same. I am looking forward to seeing my requests being brought back.  Keep up the good work!
Posted by Susan K


I agree with Susie

Re: What's new on Very Best Baking

posted at 10/30/2010 11:29 PM EDT
Posts: 319
First: 11/6/2008
Last: 8/7/2013
In Response to Re: What's new on Very Best Baking:
In Response to Re: What's new on Very Best Baking : Cam: Can you share what internet browser you are using?   You should not be experiencing all those crashes! Cam, we know we owe you and our other VBBers a lot for your investment in the site over the years and the trouble we have put you all through.  We are working on acknowledging that with something but first and foremost we want to fix the site for you!
Posted by VeryBestBaking _


I use Mozilla Firefox and Internet explorer. Depends on which on I click on first as to which one I use. I actually get knocked back to my start page with my wallpaper. And, both browsers get zapped. I have a qualified, computer technician in the family and have been assured it isn't my system but your site doing this. She is a trouble shooter and writes programs for some major companies so, she knows what she is doing and I trust her. I don't trust the site anymore though.

Re: What's new on Very Best Baking

posted at 10/30/2010 11:32 PM EDT
Posts: 319
First: 11/6/2008
Last: 8/7/2013
It took two times to get the above post to actually post. I keep getting the following message:

We are sorry, an unexpected error occurred.

This is frustrating. I shouldn't have to type a post on my notepad and then copy and paste it here just in case it goes into cyber space again. But, that is what i have resorted to.

Re: What's new on Very Best Baking

posted at 10/30/2010 11:36 PM EDT
Posts: 299
First: 10/8/2010
Last: 4/29/2011
In Response to Re: What's new on Very Best Baking:
It took two times to get the above post to actually post. I keep getting the following message: We are sorry, an unexpected error occurred. This is frustrating. I shouldn't have to type a post on my notepad and then copy and paste it here just in case it goes into cyber space again. But, that is what i have resorted to.
Posted by Cam K


Cam:

The error message is tied into the same root cause that prevented VBBers from staying logged in, delays posts from appearing and other glitches on the boards.  The "fix" has been implemented but may not appear for you yet and we are disappointed that we could not fix this with the speed you deserve.
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